Refund policy

Return of purchased items
Does the product not satisfy or does not fit? No problem, it is possible to return items within 14 working days of purchase. 

You can return the products by filling in the supplied return form and sending it with the products at own expense to: Sodų street 3, Ziniūnai village, Joniškis district, Lithuania LT84164. Have you received a damaged item? Please contact us. 

Return products

  • Within 14 working days of purchase
  • In the original packaging with original labels
  • Complete and without damage
  • Unused and clean
  • Returned with a completed return form

Return the items in a sturdy package, if necessary use the box in which the products have been delivered. Returning products is at own risk. 

Products that can not be returned

  • Unsealed products
  • Products specially made to order

Return address

Audruvis Equistore
Sodų 3, Ziniūnai village, Joniškis district
LT84164, Lithuania

Return form

A return form is added with every order. If you have lost it or there is none in your package, please contact us.

In case the customer and seller cannot agree on the quality of the returned item, the customer is required to provide their complaints in writing. The customer has to contact the seller within three months after he/she was informed or should have been informed on violation of his/her rights. The seller is obligated to review the customer's complaint and in case the seller does not agree with the customer’s requirements the seller has to provide a written answer within 14 days of receipt of the customer’s complain.

Any disputes between the seller and the customer will be managed according to the Laws of the Republic of Lithuania.

The return of the purchased items is managed according to the Civil Code of the Republic of Lithuania injunction Nr 258 by Minister of Economy announced on 17th of August, 2001 and injunction Nr 217 by Minister of Economy announced on June 29th 2001.