FAQ

ORDERS

How do I place my order?

You can place your order by adding the desired items to the shopping cart. This is done by going to the page of the desired item, choosing the right size and color, and then click on 'Add to cart'. The shopping cart can be found at the top right of your screen. Do you want to remove items again? No problem, you can do this by clicking on the trash can icon on the right side of your shopping cart. Have you found all items and added them to your shopping basket? Then you can order everything by clicking on 'proceed to checkout'. Then you can fill in your address details and choose the payment method and delivery method. After ordering, you will receive the order confirmation by e-mail.

Can I cancel my order?

Once you have placed your order, it is only possible to cancel it by phone if it has not yet been processed and shipped. Please contact us as soon as possible on +37062335005 and we will do everything we can to help you as best we can.

Can I change my order?

Once you have placed your order, it is only possible to change it by phone if it has not yet been processed and shipped. Please contact us as soon as possible on +37062335005 and we will do everything we can to help you as best we can.

PAYMENT

Which payment methods are available?

Payment at the Audruvis Equistore online shop is safe and easy - via electronic banking or using the www.paysera.lt system. You can also pay by credit or/and debit card or/and cash at Audruvis Equistore office in Joniškis.
All orders are dispatched via a delivery service once the payment has been confirmed.

Is it safe to pay online?

Paying online at Audruvis Equistore is safe. Online payments are made via a secure https connection.

DELIVERY

When will my order be delivered?

Your order will be shipped within 1-2 working days. In Lithuania (In most cases) you will receive the package the next (working) day after shipment. In other countries the delivery time will be longer.

What are the shipping costs?

The shipping costs depend on the country, this will be calculated in your shopping cart. When you spend more then €40 shipping is free in Lithuania.

  • Delivery in Lithuania when spending up to 40 EUR – 2,99 EUR, over 40 EUR – FREE.
  • Delivery within the EU when spending up to 80 EUR – 15 EUR, over 80 EUR – FREE.
  • Delivery outside the EU – 25 EUR.

By which parcel service will the order be delivered?

The order will be delivered by Omniva or DPD.

Can I pick up my order?

Yes, it is also possible to pick up your order at our office in Audruvis, you can indicate this in the shopping cart. You can find our office at the following address: Sodų street 3, Ziniūnai village, Joniškis district, Lithuania.

RETURNS

What's the return period?

Within 14 working days after receiving your order, it is possible to exchange/return the items.

Do I have to pay shipping costs if I return products?

Yes, the shipping costs for the return will not be refunded.

What are the return conditions?

  • Within 14 working days of purchase
  • In the original packaging with original labels
  • Complete and without damage
  • Unused and clean
  • Returned with a completed return form

Return the items in a sturdy package, if necessary use the box in which the products have been delivered. Returning products is at own risk.

Products that can not be returned

  • Unsealed products
  • Products specially made to order

Where can I find return form?

A return form is added with every order. If you have lost it or there is none in your package, please contact us.

What's the return address?

You can return the package to:
Audruvis Equistore
Sodų 3, Ziniūnai village
Joniškis district, Lithuania
LT84164

GUARANTEE

I received a damaged product, what should I do?

That's very unpleasant. Please contact us via: info@audruvisequistore.com or +37062335005 so we can come to a solution. Don't forget to send us pictures so we have a good idea of the damage.

How long do I have warranty on an item

We hold the manufacturer's warranty from the suppliers. This warranty is void in case of wear and tear due to use and external damage. Please contact us via info@audruvisequistore.com or +37062335005 if you would like to know a specific warranty.

PRODUCTS

I want to order an item but it's sold out. What to do?

It is possible that an item is temporarily sold out but comes back in stock or can be reordered. Please contact us via info@audruvisequistore.com or +37062335005 so we can check if we can order the desired item.

I can't find an item, can I order it?

Can you not find a specific item on our website? Please contact us info@audruvisequistore.com or +37062335005 maybe we can order this article especially for you.

CONTACT

I have a question, comment or complaint, how can I reach you?

We are happy to help you! You can reach us in the following ways:

• Telephone: +37062335005
• Mail: info@audruvisequistore.com